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Ordering & Shipping
IF I PLACE MY ORDER TODAY, WHEN WILL THE ORDER SHIP?
Most standard items are in stock. If an item is not in stock it is in production and will take a few days to ship. Custom orders normally take 7 days or less from original purchase date to shipment. This can depend on certain factors such as customization, special requests, and seasonal demand.
AHH! My item is a gift and I need it now! Can you help?
Maybe. While we do have one of the fastest order-to-ship times, customized and personalized items take time to design and produce. Contact us and we will see what we can do! We can tell you what we have in stock that can ship immediately. Please note rush fees on special orders may apply.
What happens once I place my order?
Once you place your order you will receive an automated order confirmation. We then put the order in the que, design, produce and ship your item as soon as possible.
What shipping options do you have?
Primarily orders are shipped out via UPS or USPS, a tracking number will be available when the order has shipped.
Do you have a phone number I can call?
We offer support via email as we do not offer phone support. This way we can make sure we have all of the correct information, order status and any other details that we may need to answer your questions..
Do you have Gift Cards?
We sure do! Click here to purchase your Gift Card If there are any questions or issues with your gift card, please do not hesitate to contact us!
Do you offer International Shipping?
Sorry but, we currently only ship in the United States.
What's it made of?
Our products are made of steel, aluminum and in some cases copper and brass. All products are powder coated with a double coat of the best powder coating materials available, unless otherwise noted.
What is powder coating?
Powder coating is all around you! More than likely any of your major appliances such as your washer and dryer, wheels on your car and outdoor furniture are powder coated. Powder coating is many times stronger and more durable than your typical paint. All of our coated items are powder coated - we never use paint. Powder coating is just as it sounds, a dry, powdered, pigmented coating (think the consistency of powdered sugar). Once your product has been designed, cut, and sanded, the prepared the part is placed a large curing oven to remove any trace oils or contamination at 400 degrees. The part is then removed from the oven where two coats of powder are applied using specialized equipment. After spraying it goes straight into the oven for the curing process, and once it has cooled it is completely cured, ready for years of enjoyment.
Can it go outside?
Sure can! Your item is powder coated (unless noted as bare metal or treated metal) and will look great and last outdoors for a long, long time.